Great Customer Service and Effective Teams

A full day training

Designed & Presented by:
Martin Brossman & Tim Dumas
A production of: 3D Training - No Glasses Required

We choose the attitude we bring to work. There is always a choice about the way you do your work, even if there is not a choice about the work itself. Great customer service and effective teams start at the individual level.  

Creating a passion for exceeding the customer's expectations adds a competitive edge to any business. Are you or your staff attentive to exploring and supporting the customer’s needs long after a sale or service has been provided?

In this course we will lay the groundwork and build a frame for exceptional customer service and a great team, using the power of aligning your vision and company mission with the customer's requests.  

Using established principles and measurable tools we will: 

• Explore attitude, how it affects your bottom line, and how to control it

• Investigate the "buying/selling" cycle and how to align yourself for ultimate customer satisfaction

• Review the total transaction experience and what it means to the customer and future potential business

• Evaluate and understand your personal mission in relationship to your company's mission

• Discuss how following your personal mission generates positive team energy and exceptional customer service

• Develop quality service to create a harmonious environment

About the developers and presenters:
Martin W. Brossman is the Director of Martin Brossman and Associates, an organization committed to supporting people in living lives they love. He is a trainer and personal coach, specializing in communications, career direction, conflict resolution,  coaching, and team effectiveness. A graduate of St. Andrews College, he has 20 years of professional experience including organizing and operating small firms and a personal consulting business. At IBM he received the "IBM Means Service" award, the top award given for customer service. In 2000 he was honored with the NC Governor's Volunteer of the Year Award. Martin has been a speaker and trainer for corporations, government agencies, and medical centers including; IBM, The Environmental Protection Agency, Duke Medical Center, and the Granville County Health Department. He has been a featured presenter at the National Leadership Training Forum of the American Society for Training and Development. As a volunteer and trainer, he offers his services to the Laugh Mobile Program at Duke University Hospital in Durham, NC.
 

Tim Dumas brings over 25 years of experience in the business and entertainment world to his work. He is a clinical laboratory scientist, manager and consultant in the medical field. Parallel to his day job, Tim practiced and studied his true love, making people laugh. Professional Magician, Comedian and a graduate of Artistic New Directions in New York City, he is trained in the art of communication, acting, improvisation, and comedy writing.  He is an accredited speaker for the National Speakers Association (NSA) working with groups on topics such as customer service, conflict resolution, effective change, leadership, team & morale building, and humor in the workplace.  Tim works with businesses in a unique way to help increase sales, market products and services, and enhance client and employee relations. He combines his managerial and entertaining skills to help people “Imagine the impossible and then find a way to do it!”  For more information visit www.timdumas.com  or call us at # 919-325-2888
 

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